Retail, Hospitality, and Tourism Technology


Completion 100% Placement 100%

The retail, hospitality and tourism industry leads the future as one of the largest growing career sectors not only in Tennessee but in the country. This program will graduate highly skilled professionals who possess a deep understanding of the industry and its many facets and available opportunities. The main focus will be on developing student’s technical skills via hands-on and problem-based learning in basic retail management, hospitality supervisory fundamentals, customer service essentials, and information & communication technologies. IC3 Digital Literacy, the National Retail Federation, and the American Hotel & Lodging Association training and certifications are integrated into the program maintaining quality assurance and access to leading industry participants.

Class hours are Monday - Friday from 7:45 to 2:15.



Information Detail
Time Commitment Full Time, Part Time
Typical Program Length 12 Months
Clock Hours 1,296
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees $4,008.00
Textbook/Supplies Cost $1,624.00

Program Credentials

Option NameHoursCredentials
Retail Professional 432Certificate
Hospitality and Tourism Professional432Certificate
Retail, Hospitality and Tourism Professional1296Diploma

Campus Locations

Main Campus
910 Miller Avenue
Crossville, TN 38555

Job Duties

Job Outlook


First Trimester: 
RHT 0001 Worker Characteristic
RHT 1010 Orientation - Retail
RHT 1020 Computer Applications - Retail
RHT 1030 Retail Industry Fundamentals
RHT 1040 Customer Service & Sales
RHT 1050 Adv Customer Service & Sales
Second Trimester: 
RHT 0002 Worker Characteristic
RHT 2010 Orientation - Hospitaility & Tourism
RHT 2020 Comp Apps Hospitality Tourism
RHT 2030 Hospitality & Tour Fundamentals
RHT 2040 Hospitality & Tourism Operations
Third Trimester: 
RHT 0003 Worker Characteristic
RHT 3010 Advanced Computer Applications
RHT 3020 Adv Retail Industry Concepts
RHT 3030 Adv Hospitality & Tour Concepts


National Retail Federation Retail Industry Fundamentals Certificate
National Retail Federation Customer Service & Sales Certificate
National Retail Federation Advanced Customer Service & Sales Certificate
American Hotel & Lodging Association Certified Front Desk Representative
American Hotel & Lodging Association Certified Guest Service Professional (CGSP)
ACT National Career Readiness Certificate
IC3 Digital Literacy Certificate
National Retail Federation Retail Management Certificate
American Hotel & Lodging Certified Hospitality & Tourism Management Professional


Wanda Reid

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