Retail, Hospitality, and Tourism Technology


The Retail, Hospitality and Tourism Technology program is designed to provide the student with a thorough understanding of the best practices and skills used in the management, marketing and operations of retail stores, food services, lodging, attractions, recreation events and travel-related services. Through class study, problem-based learning, work-based activities, guest lecturers, portfolio building and actual “hands-on” performance tasks the student will develop the professional and technical skills applicable to retail management, hospitality supervisory fundamentals, customer service essentials, and information & communication technologies.


Information Detail
Time Commitment Full Time, Part Time
Typical Program Length 12 Months
Clock Hours 1,296
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees $4,008.00
Textbook/Supplies Cost $1,904.00

Program Credentials

Option NameHoursCredentials
Retail Professional 432Certificate
Hospitality and Tourism Professional432Certificate
Retail, Hospitality and Tourism Professional1296Diploma

Campus Locations

Main Campus
910 Miller Avenue
Crossville, TN 38555

Job Duties

Job Outlook


First Trimester: 
RHT 0001 Worker Characteristic
RHT 1010 Orientation - Retail
RHT 1011 Technology Foundations
RHT 1020 Computer Applications - Retail
RHT 1030 Retail Industry Fundamentals
RHT 1040 Customer Service & Sales
RHT 1051 Adv Customer Service & Sales
Second Trimester: 
RHT 0002 Worker Characteristic
RHT 2010 Orientation - Hospitaility & Tourism
RHT 2020 Comp Applications - Hospitality & Tourism
RHT 2030 Hospitality and Tourism Fundamentals
RHT 2040 Hospitality and Tourism Operations
Third Trimester: 
RHT 0003 Worker Characteristic
RHT 3010 Advanced Computer Applications
RHT 3020 Advanced Retail Industry Concepts
RHT 3030 Advanced Hospitality and Tour Concepts


National Retail Federation Retail Industry Fundamentals Certificate
National Retail Federation Customer Service & Sales Certificate
National Retail Federation Advanced Customer Service & Sales Certificate
American Hotel & Lodging Association Certified Front Desk Representative
American Hotel & Lodging Association Certified Guest Service Professional (CGSP)
ACT National Career Readiness Certificate
IC3 Digital Literacy Certificate
National Retail Federation Retail Management Certificate
American Hotel & Lodging Certified Hospitality & Tourism Management Professional

Books and Supplies Lists


Wanda Reid

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