Administrative Office Technology


This program provides essential training in business office procedures, customer service skills, business communications, keyboarding and document processing, proofreading and editing, business etiquette, problem solving, business writing, records and file management, and business computer skills.  The administrative office student will receive specialized training in general office assisting and administrative support assisting and will receive a certificate upon completion of this training. In addition, students will choose an elective in the following career areas:  administrative assistant, accounting assistant, medical administrative assistant,or legal administrative assistant, and will receive a diploma upon completion of this training. Students who meet the requirements in academic and worker characteristic criterion will have the opportunity to work in the field with a practicum experience.


Information Detail
Time Commitment Full Time, Part Time
Typical Program Length 12 Months
Clock Hours 1,296
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees $4,119.00
Textbook/Supplies Cost $925.00

Program Credentials

Option NameHoursCredentials
General Office Assistant 432Certificate
Administrative Support Specialist864Certificate
Accounting Assistant 1296Diploma
Administrative Assistant1296Diploma
Medical Administrative Assistant 1296Diploma
Legal Administrative Assistant1296Diploma

New students enroll every month as space is available.

Campus Locations

Main Campus
910 Miller Avenue
Crossville, TN 38555


First Trimester: 
AOT 0001 Worker Characteristic
AOT 1010 Orientation & Safety
AOT 1005 Success Strategies
AOT 1021 Technology Foundations
AOT 1031 Keyboarding & Document Processing
AOT 1040 Office Procedures I
AOT 1051 Computer & Calculator Essentials
AOT 1060 Email Essentials
General Office Assistant - Certificate 432 Hours
Second Trimester: 
AOT 0002 Worker Characteristic
AOT 2015 Word Processing Applications
AOT 2025 Spreadsheet Applications
AOT 2026 Business Presentations
AOT 2031 Office Procedures II
AOT 2045 Employability Skills
Administrative Support Specialist - Certificate 864 Hours
Third Trimester: 
ELECTIVES - Administrative Assistant - Diploma 1296 Hours
AOT 0003 Worker Characteristic
AOT 3010 Business Communications
AOT 3012 Customer Service
AOT 3030 Financial Functions
AOT 3041 Administrative Office Practicum
ELECTIVES - Accounting Assistant - Diploma 1296 Hours
AOT 0003 Worker Characteristic
AOT 3050 Accounting
AOT 3060 Payroll
AOT 3070 Automated Accounting
AOT 3071 - Computerized Accounting
ELECTIVES - Medical Administrative Assistant - Diploma 1296 Hours
AOT 0003 Worker Characteristic
AOT 3080 Medical Terminology
AOT 3090 Medical Ethics & Office Mgmt
AOT 3101 Intro to Medical Insurance
AOT 3110 Electronic Health Records
AOT 3121 Medical Practicum & Simulation
ELECTIVES - Legal Administrative Assistant - Diploma 1296 Hours
AOT 0003 Worker Characteristic
AOT 3130 Legal Terminology
AOT 3140 Legal Office Technology
AOT 3150 Legal Office Ethics & Proc
AOT 3160 Legal Office Practicum


Microsoft Office Specialist (Word 2019)
Microsoft Office Specialist (Excel 2019)
Microsoft Office Specialist (PowerPoint)
Microsoft Office Specialist (Outlook)
Microsoft Office Specialist Expert (Word 2019 and Excel 2019)
National Health Care Association – Certified Medical Administrative Assistant
Certified Medical Administrative Assistant (CMAA)


Laura Warner

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